Return and Exchange


  • We will issue a product exchange for any full priced unopened merchandise that is returned within 7 days of delivery date.
  • All products to be exchanged must be accompanied by original Receipt and an
    exchanged reference number.
  • No products may be exchanged if on any sale, used, opened or damaged.
  • Each item can only be exchanged once.
  • No refunds.
  • To return any items, please contact Customer Service on 26049855 or by email.
  • Postage will not be refunded, if any.
  • Please allow one to three weeks from the day you return your package for your
    request to be processed. You will be contacted once your return is completed.
  • Prenice is not responsible for damage after delivery.
  • All claims for shortages must be reported to customer service on the day of delivery.
  • Prenice reserves the right of final decision in case of any dispute.